Refund policy
Last updated: 6 August 2026. This policy covers paid Autonetflow Digital training programmes confirmed by invoice. Website browsing is free; no checkout occurs on this site.
Refund eligibility
You may request a refund if you cancel within the timeframes below and meet the conditions for full or partial refund. Employer-paid seats follow the same rules unless a separate master services agreement states otherwise.
Timeframe
- Full refund: written cancellation at least 14 days before the programme start date (or first live session).
- Partial refund (50%): written cancellation between 13 and 5 days before start, provided digital materials have not been substantially downloaded.
- No refund: cancellations inside 5 days of start, or after the programme has begun, except where an exception below applies.
Conditions for full or partial refund
Refunds require that your seat has not been transferred to another participant without our approval, and that you return or destroy any downloadable files if we request confirmation. Partial refunds may be reduced if office-hour slots or 1:1 sessions were already consumed.
Non-refundable items
- Third-party exam or vendor licence fees paid on your behalf.
- Custom dataset preparation already completed for a private Fleet Ledger cohort after you approved the scope.
- Completed Narrative Clinic 1:1 polish sessions.
Refund process
Email contact@autonetflow.digital with subject “Refund request”, your invoice number, programme name, and reason. We confirm eligibility within five business days.
Processing time
Approved refunds are processed within 15 business days after confirmation. Banking networks may add further time before funds appear.
Refund method
Refunds are issued to the original payer via the same bank transfer or corporate payment method used for the invoice. We do not issue cash refunds from the Yau Ma Tei office.
Cancellation by Autonetflow Digital
If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for the cancelled programme. We are not responsible for travel booked without our written recommendation.
Exceptions
We may offer goodwill remedies for documented serious illness, bereavement, or prolonged system outages that prevent access to live sessions we host. Exceptions are assessed case by case and may include credit toward a future cohort instead of cash.
Contact for refund requests
contact@autonetflow.digital · Phone 2367 1562 · Street: Pak On Bldg; City: Yau Ma Tei; State/province/area: Hong Kong; Country: Hong Kong.