“Week 3’s app interrogation session stopped me from treating every export as gospel. Mild reservation: the pacing in week 5 is brisk if English is your second working language.”
Network Chargeback Audit Desk
Learn a calm, repeatable way to audit automated network chargebacks inside a financial auditing app — from first flag to evidence pack.
Learning outcomes
- Map network reason codes to internal cost centres without inventing false certainty.
- Build an evidence pack that finance and risk can open independently.
- Decide when automation should pause and when manual review is the responsible path.
- Write dispute narratives that survive peer critique.
Modules
- Week 1 — Intake without panic Triage automated flags, separate urgent from merely noisy, and set a desk board that lasts beyond the course.
- Week 2 — Reason-code clustering Group codes by recovery pattern; practise on multi-currency Hong Kong sample files.
- Week 3 — App interrogation Walk the financial auditing app outputs: exports, filters, and audit logs that actually help.
- Week 4 — Evidence packs Assemble timelines, screenshots, and settlement extracts into a shareable pack.
- Week 5 — Narrative critique Peer-review dispute letters; remove speculation; keep tone firm and fair.
- Week 6 — Stop-automation design Codify limits, handoff rules, and a personal checklist you take back to your desk.
Instructor
Elaine Mok
Former issuer controls lead based in Hong Kong. Elaine designs Autonetflow Digital’s sample datasets and facilitates weekly critique. She insists on naming what automation cannot solve.
Pricing (informational)
HK$7,920 per person for the open cohort. Seats and invoicing are confirmed after you contact us — this site does not take payment. Team bundles appear under Fleet Ledger on the pricing page.
Reviews from this course
Strong on evidence packs. Wanted one more lab on representment timing.
FAQ
Do I need a specific financial auditing app licence?
No. We use a shared training environment and teach transferable interrogation habits. Your vendor’s release notes remain your responsibility.
Is this suitable for absolute beginners in payments?
Not really. You should already recognise settlement files and chargeback basics. Absolute beginners struggle with week 2 clustering — that is a real limitation we disclose up front.
How much time per week?
Plan for five to seven hours including critique. Office hours are optional.
Can my whole team join?
Yes — ask about Fleet Ledger private delivery if you need eight seats and customised files.
Ask about the next cohort
Tell us your desk’s chargeback volume and we will suggest dates.
Contact Autonetflow Digital